Job Title: Profile Coach | Profile | Sioux Falls
City: Sioux Falls
State: South Dakota
Department: Sanford Profile - Virtual Store
Job Schedule: Part-Time
Hours Per Shift: 8 hr
The Profile Coach provides 1:1 coaching to the members of the Profile Weight Management Program. The Profile Coach will deliver evidence-based protocols as designed by the Clinical Advisory Board while coaching Profile members through the phases of the Profile program at Profile Centers or employer sites. The coach will be skilled in developing trust and rapport with current and/or potential members while supporting an environment free of discrimination and bias. The qualities of the Profile coach are excellence in building relationships, customer service, enthusiasm, compassion, team work, and empathy. Understanding the complexity of elevated Body Mass Index (BMI), and the medical risks associated, is paramount to helping members appreciate the health benefits of the Profile program. Motivational interviewing skills are necessary to maintain member retention, assist members with healthy lifestyle modification and weight maintenance. The Profile Coach will reinforce the value of using meal replacement products for weight loss and weight maintenance. The Profile Coach will have advanced understanding of technology that is offered and its usefulness in maintaining weight loss. Each coach will assist with KOS (Key Operating Statistics), business development, evaluating program effectiveness, and process improvement. The Profile Coach is expected to participate in scheduled staff meetings (at least monthly) and continued education to keep abreast of Profile best practices. All job duties will be carried out using a high level of customer service while promoting and participating in the team concepts at the Profile Center. Profile Coaches are expected to promote health and wellness both personally and professionally. Profile Coaches are expected to respect confidential information of Profile members and Profile business statistics. In regard to specific scope of the Profile Coach, refer to the Profile Coach Code of Ethics in the Profile Program Training Manual. Computer skills to include use of Microsoft Word, Excel, Outlook and web navigation, especially the Profile Member and Coach App. Additionally, the Profile Coach will operate Point of Sale, member management, and phone systems.
Minimum of a Bachelor's degree required. 6 months prior experience with wellness, fitness, and/or nutrition programs preferred.
About Sanford Health:
At Sanford Health, we are dedicated to the work of health and healing. Every day, we show that commitment by delivering the highest quality of care to the communities we serve. We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research, education and community growth. We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases. We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families and communities. We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
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