Job Title: Member Services Associate | Profile | Brookings
State: South Dakota
Job Schedule: PRN
Hours Per Shift: Other
The Member Services Associate is a frontline, entry level service professional that will field calls from prospective and current members. The associate will support our members by providing program and product information, entering member data, handling both inbound and outbound calls, assisting with operations and other member service related tasks. The associate will provide a positive experience for our members by delivering service in a professional and caring manner. Will also be responsible for follow up with members via email or phone in specific situations. When answering the phone the associate will need to take basic information regarding the member's questions, triage to the appropriate staff and encourage prospective leads to register and utilize additional member services functions Sanford provides. Assistance with the scheduling of members for appointments and orientations are also the responsibility of this position. All job duties will be carried out using a high level of customer service while promoting and participating in a team atmosphere. High level of professionalism is expected while promoting health and wellness both professionally and personally. Equipment operated: computer skills to include the use of Microsoft Office as well as navigate and be proficient to teach and encourage members and team how to use additional resources and services.
Bachelor’s degree preferred. Minimum of 1-2 years customer service experience (sales experience beneficial). Must have strong PC skills
with a working knowledge of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
About Sanford Health:
At Sanford Health, we are dedicated to the work of health and healing. Every day, we show that commitment by delivering the highest quality of care to the communities we serve. We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research, education and community growth. We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases. We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families and communities. We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-243-1372 or send an email to firstname.lastname@example.org.
In compliance with federal law requiring employers to verify new employees' U.S. employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version or here for Spanish Version.